• 2650 N. Reynolds Road Toledo, OH 43615
  • 2650 N. Reynolds Road | Toledo, OH 43615
Customer Service/Admin Support

SUMMARY/OBJECTIVE

To provide high quality customer support service to both internal and external customers.

ESSENTIAL FUNCTIONS

=        Provide quality customer service managing and responding professionally to all inquiries including email, walk-in and phone customers;

=        Engaging in critical thinking and problem-solving with customers, clarifying requests, researching, locating and delivering information within organizational timeframes;

=        Maintain the council’s data integrity by the entering of information accurately and quickly; 

=        Providing support and back up service delivery staff and shop staff as required;

=        Manage reservations of council resources;

=        Maintaining a customer-centric environment in public areas of council facilities;

=        Other duties as assigned.    

COMPETENCIES

  1. Problem-Solving
  2. Customer Responsiveness
  3. Organizational knowledge
  4. Oral and Written communication
  5. Judgement and Decision-Making

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position, and hours of work and days are Monday through Friday, 8:30 a.m. to 5:30 p.m. Occasional evening and weekend work may be required as job duties demand.

REQUIRED EDUCATION AND EXPERIENCE

  • High school diploma or GED equivalent with a minimum of one-year experience in general office practices.
  • Demonstrated evidence of knowledge, understanding and skill in:
    • Strong customer service skills;
    • Excellent technical computer skills in Microsoft Office with intermediate knowledge of Outlook, Word and Excel;
    • Strong oral and written communication skills;
    • Ability to use proper professional telephone etiquette;
    • Ability to follow detailed written procedures and processes.
    • Ability to organize materials and equipment for easy access for all audiences;
    • Ability to analyze information to determine its priority and handle appropriately;
Ability to recognize and appropriately handle sensitive and confidential
 
 
EOE
 
send resume 
jill.keister@renhill.com
 
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2650 N. Reynolds Road Toledo, OH 43615
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