Customer Service/Technical Support Position
 A leading manufacturer of Entry Systems, Transaction Kiosks, and Coin Changers for various industries is looking for a Customer Service / Technical Support Representative in our home office here in Holland, Ohio.
Responsibilities include but are not limited to:
•    Handle inbound and outbound phone calls.
•    Troubleshoot equipment over the telephone and e-mail.
•    Assist and train customers with new and existing equipment over the telephone.
•    Order Entry.
•    Create support tickets in our Customer Relationship Management software.
•    Some travel may be required for installation and training. 
Skills Required:
•    Outstanding communication and customer service experience.
•    Proficient with Microsoft operating systems and software programs. 
•    Knowledge of computer hardware and networking.
•    Assist customers with wiring our products, wire colors and positions.
Additional Information:
•    Full Time Position 40 hours/wk
•    Our Support Hours: 
o    Monday – Friday: 8:00am – 6:00pm
o    Saturday: 8:00am – 4:30pm
•    Benefits Include: Health Insurance, 401K, paid vacations, paid holidays 
Compensation $13.00 - $15.00/hour – based on skills

 

EOE

 

Contact

Jill Keister

419-254-2816