***PLEASE NOTE: This is a long term TEMPORARY ASSIGNMENT with an unknown end date***

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Primary contact for all inquiries from customers regarding orders, quotes, deliveries, changes, shipping and data entry errors, quality concerns, expedites, product returns and sales follow up on product lines new and existing through verbal and written communication.
• Responsible for contractual review relating to customer purchase orders, quotes, and customer specific requirements. Works with Contracts & EDI Specialist to resolving routine and administrative issues and questions; drafting correspondence for internal purposes or customers as necessary.
• Responsible for disseminating terms and conditions, special instructions, configuration changes, quality, pricing and/or other requirements throughout the organization in accordance with written procedures.  
• Follows contract processes to ensure compliance to Corporate and Division polices (including Price Policy) and contract terms and conditions.  Works with Contracts & EDI Specialist and Customer Service Manager to establish proper direction and guidance to functional areas to ensure proper administration of contract requirements.
• Captures contractual documents, distributes copies to appropriate parties and retains them in accordance with internal and/or customer retention requirements.
• Vast knowledge of division policies/procedures to resolve customer inquiries relating to product application, customer specific requirements, and quality claims.
• Review customer requests for quotes and government solicitations (with guidance of the Contracts & EDI Specialist and Customer Service Manager). Coordinates with sales team and functional areas on new opportunities. Responsible for inputting data (sales orders, RFQ, pricing, status, etc.) into the proposal tracking system and ensuring data is accurate and complete.
• Responsible for raising export compliance concerns to the Division Export Compliance Administrator (DECA) when required.
• Coordinates with finance to set up new customer including payment terms and conditions.
• Support Account Receivable initiatives by resolving discrepancies, collection efforts, working with customer on payment terms
• Works with other functional areas to identify opportunities in support of continuous improvement initiatives.
• Maintains sufficient contact with customers in a competitive environment by effective follow up on quotations, sales leads, and new product introductions.
• Works closely with production, shipping, warehouse and courier to expedite, track, and process claims.
• Process RGA, credits and debits utilizing division guidelines.
• Other projects/responsibilities as assigned.
• Following Barnes Group Code of Ethics and Values

Knowledge, Skills & Abilities:

• Basic understanding of contracts, quality clauses, and terms and conditions commonly used in business. Including but not limited to Government FAR and DFARS.
• Exemplary oral and written communication skills. 
• Problem solving techniques to assist in resolving inquiries. 
• Strong computer skills.
• Ability to develop long-term business relationships internally and externally.
• Good mathematical/quantitative and analytical orientation.
• Position requires a great deal of tact.
• PC aptitude in a Windows environment (MS Office: Excel, Access, Word, PowerPoint) and ability to learn other software packages.
• Proven success interacting with peers, senior management and other functional areas.
• Ability to work independently, to multi-task handling simultaneous work assignments and projects, and drive “Lean” process improvements.

Required Length & Type of Experience:

• Minimum of two years of prior experience in Customer Service or a related position preferably in the Distribution industry.
• Exemplary oral and written communication skills.

Submit Resume to [email protected] for consideration

Renhill is an equal opportunity employer.