JOB REQUIREMENTS
MINIMUM QUALIFICATIONS:
• High School diploma or equivalent (Associates or Bachelors Degree preferred)
• At least one year work experience in a customer facing environment
EXPERIENCE:
• Order entry
• Building materials experience
• 1-3 years prior work experience
• Prior experience working in a team environment
• Demonstrated ability to work independently
KNOWLEDGE, SKILLS & ABILITIES:
• Strong oral and written communication skills
• Proficient typing skills
• Professional appearance and demeanor appropriate for corporate environment
• Proficient working knowledge of the MS Office Suite including Outlook, Word, and Excel
• Capable of quickly and accurately identifying customer needs, solving problems systematically, using sound business judgment, and following through on commitments.
• Strong team building, customer service, planning and organizing skills
• High attention to detail with the ability to handle multiple priorities
• Ability to excel in a fast paced and ever-changing work environment
• Ensures personal accountability
• Quickly learns and adapts to change
The call center agent is the first point of contact to address direct and indirect customer inquiries regarding our products and services. The Agent is responsible for ensuring that all questions are handled in a professional and mutually beneficial manner and in accordance with ourstandards. The role is part of the Supply Chain and Industrial Strategy organization (SCIS).
JOB RESPONSIBILITIES
Provide quality service to internal and external customers.
• Handle incoming calls, emails and web inquiries regarding products and programs
• Ensure a timely and professional response
• Enter all relevant information regarding inquiries into system
• Provide detailed step-by-step instructions to customers concerning website navigation and browsing, order or claim status, and/or product availability
• Advise customers on products and programs to promote the brand and drive overall sales
• Follow up with customers as requested
EOE
or call 419-254-2816