Job Title: Dispatch
Coordinator
3 people second/ mid shifters (1-9PM, 2-10PM, 3-11PM, 4PM-12AM) includes weekends
General Summary:
The primary job function is to dispatch jobs for our customers to the technicians in our database, schedule appointments for jobs with technicians, verify the technicians are not missing their appointments, and invoicing technicians’ jobs after they are complete.
Principal Duties and Responsibilities:
1. Dispatch jobs sent to us
from our customers to the technicians in our database.
2. Schedule appointments for
the jobs with the technicians.
3. Work with customers to gain
access to job sites as required.
4. Verify the technicians are
not missing their appointments.
5. Invoice technicians’ jobs after they are complete.
6. Recruit technicians for
current and/or future jobs.
7.
Coordinate getting “special” equipment to job sites for technicians to use.
Qualifications, Experience
and Education:
1.
High school diploma
2.
Excellent telephone etiquette including excellent listening skills
3.
Confidence in speaking with people over the telephone
4.
Must have basic knowledge of networking principles and technologies
5.
Must have knowledge of customer service principles and practices
6.
Network Operations experience preferred
Please call me if you would like to be considered.
LONG TERM!!
Thank you,
Jill Keister
419-254-2816