SUMMARY/OBJECTIVE
To
provide high quality customer support service to both internal and external
customers.
ESSENTIAL FUNCTIONS
=
Provide
quality customer service managing and responding professionally to all
inquiries including email, walk-in and phone customers;
=
Engaging
in critical thinking and problem-solving with customers, clarifying requests, researching,
locating and delivering information within organizational timeframes;
=
Maintain the council’s data integrity by the entering of information accurately and quickly;
=
Providing
support and back up service delivery staff and shop staff as required;
=
Manage
reservations of council resources;
=
Maintaining
a customer-centric environment in public areas of council facilities;
=
Other
duties as assigned.
COMPETENCIES
- Problem-Solving
- Customer Responsiveness
- Organizational knowledge
- Oral and Written communication
- Judgement and Decision-Making
SUPERVISORY RESPONSIBILITY
This position has no supervisory responsibilities.
POSITION TYPE/EXPECTED HOURS
OF WORK
This
is a full-time position, and hours of work and days are Monday through Friday,
8:30 a.m. to 5:30 p.m. Occasional evening and weekend work may be required as
job duties demand.
REQUIRED
EDUCATION AND EXPERIENCE
- High school
diploma or GED equivalent with a minimum of one-year experience in general
office practices.
- Demonstrated
evidence of knowledge, understanding and skill in:
- Strong customer
service skills;
- Excellent
technical computer skills in Microsoft Office with intermediate knowledge
of Outlook, Word and Excel;
- Strong oral and
written communication skills;
- Ability to use
proper professional telephone etiquette;
- Ability to
follow detailed written procedures and processes.
- Ability to
organize materials and equipment for easy access for all audiences;
- Ability to
analyze information to determine its priority and handle appropriately;
Ability to recognize and appropriately handle
sensitive and confidential
EOE
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