General Summary:
NOC Tier 1 Technician is an entry-level computer networking position in a 24/7/365 Network Operations Center.
The primary job function is to work directly with customers, on-site technicians, carrier service providers, and Tier 2 Technicians to support and troubleshoot Broadband circuits, routers, modems, switches, WiFi, VOIP, and miscellaneous network attached devices.
The majority of your time will involve monitoring automated probes, job tickets, email, and phones for any indication of trouble on customer networks then taking proactive steps to correct that trouble. Tier 1 Technicians coordinate with on-site technicians, carrier service providers, and other department personnel within Velocity, and then guarantee everyone involved is fully updated on status. Tier 1 Technicians ensure all jobs are handled quickly and accurately from start to finish.
Excellent customer service, communication and documentation skills are required.
EOE
Contact Jill Keister : [email protected] or call 419-254-2816