40 plus hours a week .
working 6 days
Training starts Nov 25th
ACT NOW
EOE
General Summary:
NOC Tier 1 Technician is an entry-level computer networking position in a 24/7/365 Network Operations Center.
The
primary job function is to work directly with customers, on-site technicians,
carrier service providers, and Tier 2 Technicians to support and troubleshoot
Broadband circuits, routers, modems, switches, WiFi, VOIP, and miscellaneous
network attached devices.
The
majority of your time will involve monitoring automated probes, job tickets,
email, and phones for any indication of trouble on customer networks then
taking proactive steps to correct that trouble. Tier 1 Technicians coordinate
with on-site technicians, carrier service providers, and other department
personnel within Velocity, and then guarantee everyone involved is fully
updated on status. Tier 1 Technicians ensure all jobs are handled quickly and
accurately from start to finish.
Excellent
customer service, communication and documentation skills are required.
Call Jill Keister for full job description
419-254-2816