Training would be 4-6 weeks- all three shifts
$11.32 per hour
4p-10:30p during the week and 2p-10:30p on the weekends (every other weekend) – these could vary. Holidays rotate.
Duration of the project- asap to potential permanent
if it works out. Or until the department fills it permanently.
Project- Information Operator serves as the
communication focal point for the hospital, establishing a positive first
impression to our callers. Employees must possess confidentiality, independent
critical thinking and troubleshooting techniques while providing timely
response to medical emergencies such as code blue, Stroke, Rapid Response,
Panic Alarms, Code Red, etc., as well as inquiries related to hospital
activities and personnel. Working with the academic affiliation between
ProMedica and UTMC. Dispatch for security and maintenance and assist with
related functions in those areas.
Responsible for handling all calls in a professional, courteous and helpful
manner directing the customer to the appropriate area/party that will best
serve their needs. Responsible to work towards a seamless workflow with the
academic affiliation between ProMedica and UTMC Residents and Students
providing excellent service to promote patient safety and excellent patient
care.
Responsible to properly overhead announce and document emergency calls,
activate group pagers and call necessary personnel that are required to respond
following established policies and procedures.
Must be able to work independently and possess the ability to work in a high
stress environment and exercise proper decision- making skills in pressure
situations.
Must be able to work within a team environment, communicating information to
co-workers for processing of calls and information.
MUST HAVE:
- HSD/GED
- Communicate effectively and
courteously with diverse callers
- 2 years of phone/office type
experience preferred
- Able to read, write and follow oral
and written instructions
- Able to work independently
- Able to move about the hospital and
between work stations
- Proficient keyboarding skills with
ability to input and retrieve information from the computer
- Ability to work and remain calm under
pressure handling high pressure situations, relaying details accurately.
- Dependable and ability to
multitask
Dress- Business Casual
EOE
Send resume to [email protected]
or Call 419-254-2816