PURPOSE OF POSITION: The purpose of this position is to perform service billing and warranty billing and dispatching. 

ESSENTIAL FUNCTIONS:

=         Bills all service invoices upon receipt – no later than five (5) days of receipt. Bills no less than 25 invoices per day. Provides Office Manager a list of all invoices that are not billed within the stated time period.

=         Is familiar with all warranty procedures for submitting claims. Creates and maintains written procedures for submitting warranty work for each manufacturer. Submits warranty claims via the internet or email as required.

=         Creates and maintains documented information for billing procedures.

=         Communicates any billing discrepancies to Manager.

=         Uses software system to perform billing accurately.

=         Uses software to auto create all monthly PM work orders by properly entering agreements and equipment in the software.

=         Answers phones, creates work orders and dispatches calls.

=         Maintains a professional attitude at all times with vendors, customers, and co-workers.

=         Communicates all warranty and PM updates and changes to Supervisor.

ESSENTIAL PERSONAL QUALIFICATIONS:

=         Must be able to type at least 30 wpm.

=         Must have a high school diploma along with at least five (5) years of experience in an office. 

=         Must be able to sit at work area for extended periods of time (no more than 3 hours).

=         Detail-oriented. Ability to prepare work precisely.

=         Computer proficiency with experience using Microsoft Office products including Word, Excel and Outlook.